If you encounter problems with remote access please contact the AER Service Desk at 403-297-3744.
AER Service Desk hours are:
On-site support: Monday to Friday - 7:00am to 5:00pm
Off-site support: Weekdays 5:00pm to 9:00pm and Weekends noon to 4:00pm
Holidays: There is no support on holidays.
For more information on Remote Access through Citrix and using the Citrix PIN Self-Service Console please refer to the documents below.